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Hilti. Outperform. Outlast.
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Page 163
Hilti Lifetime Service
Page 164
Hilti Center Services
Page 165
Hilti Logistics Services
Page 166
Hilti Repair Services
Page 167
Engineering and Technical Support
Page 168
Training and Seminars
Page 169
Productivity and Safety
Page 170-171
Page 172-173
Environmental Responsibility
Page 174
Hilti Centre Maps and Addresses
Page 174
Explanation of Hilti Symbols
Terms and Conditions
Returns and Cancellations
Services
SUPPORT SERVICES.
Contents.
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LIFETIME
SERVICE
NO
COSTS
REPAIR
COST LIMIT
Lifetime
MANUFACTURER’S
WARRANTY
Lifetime
2
Yearsup to
Hilti tools are built to last. But even if a defect occurs, Hilti will take care of it quickly
and professionally, completely free of charge for up to 2 years from the date of
purchase. After that we put a limit on what a repair can cost – for as long as you keep
on using your Hilti tool.
We even give you a lifetime manufacturer’s warranty against manufacturing defects.
That’s not just reassuring to know, it’s unique in the power tools business.
No repair costs whatsoever for up to
2 years from date of purchase!
This includes:
Pick-up – just give us a call!
Labour costs
Faulty parts and parts subject to wear and tear
Servicing when indicated by the service
indicator on the tool
Functional check, adjustment and safety check
After this, Hilti sets a repair cost limit –
for the entire life of the tool!
After reaching the end of no cost period, you pay a
maximum of 30% of the corresponding new tool’s list
price in the event of a repair
Should the cost of the repair remain below this limit, of
course, you pay only the actual cost of the repair - over
the entire life of your Hilti tool.
Hilti repairs or replaces, free of charge
and over the entire life of the tool, all tools
that suffer defects as a result of:
Faulty materials
Manufacturing faults
Hilti Lifetime Service
OUTSTANDING SERVICES
FOR A PRODUCT
LIFETIME.
The unique service package for
those who prefer to own their
tools.
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We understand your needs and the importance of getting your job done as fast and
safely as possible.
At the Hilti Centres nationwide, we are now providing you with professional up-front
advice, tool maintenance and service to prevent you from wasting time waiting for
unnecessary repairs.
Our industry-unique service offerings at the Hilti Centres provide you with the best
possible solutions that:
by professionally consulting you at the point of sale - no matter if it is
application advice, explaining our latest Health and Safety technologie s
or carrying out tool maintenance straight away - we make sure you are
back on-site as quickly as possible.
Reduce your downtime
Increase your productivity
Ensure you get the most out of your money
Hilti Center Services
YOUR SHOP
AROUND THE CORNER.
Because the best tools also come
with the best services.
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You order it – we deliver it using the latest technology.
All standard orders are delivered next day or on the day of your choice.
Logistics Support
Hilti logistics support ensures that you receive the right product, at the right place,
at the right time. Our logistics co-ordinators plan the delivery and organise the
distribution centrally. Therefore you do not have to worry about getting your
products delivered, you can focus on getting the job done.
Quick and Special Delivery
If you require a same day delivery or want us to deliver at a given time to a specific
job site, just call our Customer Services Advisors for more details at 1800 880 985.
Hilti Logistics Services
AT YOUR CONVENIENCE.
Quick, reliable delivery wherever
you want.
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537
Services
CALIBRATION
SERVICE
Outstanding service and quality
Trained Hilti technicians
State of the art repair facilities for a seamless repair process
Functional checks, adjustments and safety checks
Old tool trade-in and recycling according to WEEE standards
Industry leading speed
Elimate repair quotes through upfront advice and repair cost limit
Calibration included
Calibration of your measuring tools free of charge under Hilti Lifetime Service
Regular checks ensure your measuring tools continue to operate reliably and in
accordance with applicable standards and statutory requirements
tions
Sticker to record date of last calibration
Hilti Repair Services
QUALITY AND SPEED.
A repair service that goes
beyond just fixing tools.
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Engineering and technical support
Project tendering, planning and support
Our experienced technical staff gives you support that ensures things are done
right the first time. We can help with bidding, norm and non-norm specification
and provide individualized catalogs. Plans, materials lists, calculations and
drawings for larger projects are part of the package.
Hilti project managers assist by coordinating logistics services and technical
support for defined projects.
On-site technical consulting
Our engineers and technicians provide on-site support at any location. They
offer a consulting service for architects, planners, engineers and construction
professionals on specific application needs. Training and certification are also
part of the service.
Product customization
We offer pre-assembly of parts and make product kits or packages and
customized items available to help increase the efficiency of your projects.
Technical software and documents
Our innovative and practical software solutions are available to support you
in your daily work and cover everything from anchor design and selection to
installation concepts. Technical documents such as approvals, test certificates
and technical data sheets can be viewed and downloaded from
Hilti Online – www.hilti.com.my.
PROFESSIONAL
ASSISTANCE.
Helps make every project
a success.
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What we offer and how you benefit
Specific courses
Training
To ensure you profit from Hilti‘s vast experience, we organise training on any current
topic concerning Hilti products and services. These events are organised throughout
the country. For details ask Customer Services or your local Hilti Account Manager.
Training and Seminars
KNOW-HOW.
For everyone in construction.
Training duration from 2 hours up to 2 days
Technical and practical know-how
Increased safety and productivity in your work and projects
Certification
HIT rebar training
Firestop seminars
Trade specific competence training
Health and Safety
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Productivity and Safety
Safety first because safety inspires productivity.
Our corporate purpose “We passionately create enthusiastic customers and
build a better future!” is the foundation of our approach and confirms that we
take health, safety and the environment very seriously. As a consequence, health
protection and the prevention of accidents and injuries at work have been Hilti’s
guiding principles for many years.
Health, Safety & Environment
Although many manufacturers focus on reducing tool vibration, we believe that
health, safety and the environment need to be examined as a whole. Therefore,
we provide solutions that take into account all significant aspects to health and
safety, as well as productivity and energy efficiency on the jobsite, into account
including vibration, dust, noise and working at height.
Green Building
We support the green building goals of the global construction industry by
developing safety-relevant solutions, product features and services that reflect
the promise made in our claim “Outperform. Outlast”. Hilti’s commitment to health,
safety and the environment also encompasses membership of various industry
institutions that deal directly or indirectly with this subject.
In-depth understanding of our needs
We place great value on our closeness to our customers. Members of the Hilti
salesforce are in direct contact with customers every day. With the in-depth
understanding of applications gained directly on construction sites and the
technical product expertise, our people are in a position to provide tailor-made
training and advice in all matters relating to health, safety and the environment
in the relevant field.
Hilti. Outperform. Outlast.
The promise made in our claim is reflected in our unrivalled range of safety-relevant
solutions, product features and services. We offer innovative safety solutions for all
phases of your project, as well as alternative ways of completing applications
ensuring the safest and most suitable method is used for the job in hand.
With the goals of ensuring healthy and safe workplaces on the one hand and
environmental protection on the other hand, we are determined to continuously
improve our product and service offering to supply innovative solutions for the
green buildings of our future.
FOR HIGHER
PRODUCTIVITY AND
GREATER SAFETY.
Hilti is your preferred partner.
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Environmental protection is an integral part of our culture and is manifest in
our corporate purpose, “We passionately create enthusiastic customers and
build a better future!” We take the environment and various aspects of health
and safety into account during development, design, manufacturing, delivery,
product use and disposal. We strive to ensure compliance with current and future
environmental and safety legislation as well as global environmental standards by
making constant improvements at Hilti’s plants and by working with our suppliers
so that they, too, may adapt and support this culture. We strongly believe that
only if we shoulder our responsibility to the environment can we enjoy sustainable
growth.
Minimizing environmental impact
Hilti manages environmental issues with the same rigor and enthusiasm as other
aspects of the company. We strive to minimize any possible damaging effects to
the environment which may result as a consequence of our actions or the actions
of our suppliers. Hilti and its suppliers thus continuously aim to reduce the negative
environmental impact of manufacturing and supply operations.
Duty-bound to humanity and the environment
Hilti endorses the 10 principles of the United Nations Global Compact which calls
on companies to recognize, support and put into practice within their sphere
of influence a catalog of basic values pertaining to human rights, labor norms,
environmental protection and combating corruption. The Hilti Code of Conduct for
Suppliers spells out Hilti’s expectations of its partners and suppliers with regard to
social, safety and environmental requirements, as well as legal requirements and
the company’s commitment to fighting corruption.
Hilti embraces ecological responsibility and, among other environmental concerns,
climate protection. In 2007, Hilti signed the Caring for Climate convention.
Hilti adheres to the indicators provided by the Global Reporting Initiative (GRI) and
reports Hilti relevant indicators in its Annual Report.
Compliance with regulations is prerequisite for
responsible action and behaviour
For Hilti products, stringent compliance with RoHS (restriction of the use of certain
hazardous substances in electrical and electronic equipment), WEEE (Waste
Electrical and Electronic Equipment) and REACH (Registration, Evaluation and
Authorization of Chemicals) is prerequisite. We also strive to comply with any
further legislative provision worldwide. In addition, Hilti was first accredited to ISO
9001 in 1985 and added ISO 14001 accreditation in 1997. These ISO standards
provide the basis of our integrated management system which is independently
certified by the Swiss Accreditation Service (SQS).
Environmental responsibility
WE BUILD A BETTER
FUTURE.
Dedicated to reducing our
environmental impact.
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* With Repair Service
Hilti Centre
Business Hours
8.00am - 5.00pm
Jalan PJS 11/8
Jalan PJS 11/2
Jalan PJS 11/2
Lebuhraya Pantai Baru
Jalan PJS 11/14
Rock
Cafe
Sunway
University College
Apartment Hostel
Petron
Sunway Pyramid
Monash University
Sunway Campus
Jalan PJS 11/6
Jalan PJS 11/7
Jalan PJS
Jalan PJS 11/1
Jalan PJS 11/10
Jalan PJS 11/12
Jalan PJS 11/7
Jalan PJS 11/16
Jalan PJS 11/18
Jalan PJS 11/20
Jalan PJS 11/3
*
Petaling Jaya Hilti Center
9 & 11 IĂ-DODQ3-6I Bandar Sunway
46150 Petaling Jaya I Selangor I Malaysia
TĂI F +603 5633 7100
Halaman Kikik
Tingkat Kikik 5
Medan Kikik 1
Medan Kikik 1
Medan Kikik 1
Hard Ware
Food court
KFC
Magnum 4D
TOTO
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*
Perai Hilti Center
147-GF I Ground Floor I Medan Kikik 1
Taman Inderawasih I 13600 Perai I Penang
Malaysia
T +604 380 0360 I F +604 380 0366
George Town Hilti Center
19 I Ground Floor I Lebuh Sungai Pinang 5
11600 George Town I Penang I Malaysia
T +604 282 0360 I F +604 282 6366
Shell
Petrol Station
OldTown
White coffee
Jalan Kledang Utara
Laluan Perusahan Menglembu
Jalan Kledang Utara
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Ipoh Hilti Center
36 I Laluan Perusahaan Menglembu 1
Kawasan Perindustrian Menglembu
31450 Menglembu I Ipoh I Perak I Malaysia
T +605-282 0360 I F +605-282 1360
Hilti Centre Maps
YOUR LOCAL CENTRE.
Maps and addresses.
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* With Repair Service
Hilti Centre
Business Hours
8.00am - 5.00pm
Hotel 193
Grand
Hallmark
Al Rajhi Bank
Johor Bahru
Shell
Bhpetrol
Creative Music
Enrichment
Centre
Pusat Tuisyen
Alfa Berjaya
Zhi Sian Japanese
Food Restaurant
Pusat Tuisyen
Fokus Perintis
Jalan Molek 1/10
an
Molek 2/5
Jalan Persiaran Molek Utama
Jalan Molek 2/3
Jalan Molek 2/1
Jalan Molek 2/2
Jalan Molek 2/17
n
Molek 2/2
Jalan Masai Baru
Jalan Ros Merah 4/13
Jalan Persiaran Molek
RHB
*Johor Bahru Hilti Center
27 I Jalan Molek 2/1 I Taman Molek
81100 Johor Bahru I Johor I Malaysia
T +607 355 1759 I F +607 355 1739
Jalan Sherip Masahor
Lorong Taman Seng Goon 3d
Jalan Datuk Tawi Sli
Lorong 3c
Chef’s
Delicious
THE PETS
CONCEPT
HOUSE
Terminal
Bus Kuching
Biaramas
Bus Station
Hin Guan Motor
Trading Co
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Kuching Hilti Center
12375 I Block 16 I Jalan Datuk Tawi Sli
93250 Kuching I Sarawak I Malaysia
T +6082 416 661 I F +6082 237 661
Lorong Iramanis
Lorong Iramanis
Lorong Iramanis 1
L
orong Iramanis 3
ra
manis 2
Lorong Bunga Raja 4
Bu
nga Raja 3
Jalan Lintas
*
Kota Kinabalu :
Lot 23 I Grd Flr (DBKK Shop No. 28-D)
Block D I Iramanis Center I Ruang Iramanis
Jalan Lintas I 88450 Kota Kinabalu I Sabah
Malaysia
T 088-380 521 I F 088-383 521
Hilti Centre Maps
YOUR LOCAL CENTRE.
Maps and addresses.
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CPC
Hilti Calibration Service –
consistently reliable measuring
results for all Hilti measuring tools.
Hilti Smart Power – consistent
performance under load.
Hilti Pulse Power – up to 1 million
pulses per second for extremely
fast and highly reliable measuring
results, even under the most
difficult conditions.
The “iF product design award” is
one of the world’s most renowned
design awards. An independent
jury of experts assesses products
from various classes in terms of
degree of innovation, functionality,
formal design quality, brand
value, ergonomics and choice of
materials.
The “red dot design award” is
the largest and most renowned
design competition in the world.
An international jury reviews and
evaluates the submitted products
according to criteria such as
degree of innovation, functionality
and the formal quality.
Hilti Cordless Power Care (CPC).
Extremely light in weight and
perfectly balanced, Hilti Lithium
CPC cordless tools give you the
lasting power and mobility you
need for all kinds of demanding
jobs.
Hilti power tools and Hilti
accessories are developed
together, tested together and
perfectly matched to each other.
You therefore benefit from a
level of system performance that
amounts to much more than just
the sum of its components.
Clean-Tec stands for especially
environmentally-friendly Hilti
products. This means keeping a
watchful eye on the environmental
effects of our products over their
entire life cycle from the selection
of materials, all the way through
to production, use and recycling.
Active Vibration Reduction
(AVR) reduces vibration by up
to two thirds compared with
conventional power tools
Hilti DRS dust removal systems
make countless jobs virtually
dust-free and thus more
productive.
Hilti Lifetime Service provides
outstanding service for the entire
life of the product – completely
free of charge for the first one or
two years from date of purchase –
covering repair or replacement of
defective parts and including free
pick-up and return transport. After
that, Hilti continues to prove the
quality of its products by setting a
repair cost limit – for the entire life
of the product.
Symbols
LOGOS and ICONS.
Explanation of the
Hilti logos and icons.
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European Technical Approval
British Standard
BS 476
BS 476-20
British Standard 476-20
approval
CE marking
Acoustic resistance
Fire resistance
Smoke resistance
Water resistance
Mold resistance
Thermal insulation value
Electrical resistance
non-conductive
Symbols
LOGOS and ICONS.
Explanation of the
Hilti logos and icons.
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Information
IMPORTANT
INFORMATION.
Terms and Conditions /
Returns and Cancellations.
Right of technical and programme changes reserved S.E.& O;
no liability accepted for printing errors or other deficiencies; earlier sales
catalogues are thus rendered non valid.
Hilti = registered trademark of Hilti Corp. Schaan
RETURNS AND CANCELLATIONS
Hilti must be notified of all returns within 6 months from delivery and subject to 10%
restocking fees. Products must be in saleable condition to qualify for return.
Saleable condition is defined as those unused items in original packaging,
defect-free and in unbroken quantities. All returns are subject to Hilti inspection and
acceptance. Request for return after 6 months of delivery will not be accepted
The customer may not cancel an order of the Goods including but without limitation,
any goods that involve special requirements of the customer once the order has been
inputted onto Hilti ordering system, without the prior written consent of Hilti.
All descriptions and illustrations in this publication are intended for guidance only and
shall not constitute a “sale by description / picture”.
All dimensions given are nominal and Hilti may change the information, products and
specifications from time to time for a variety of reasons, without prior notice. The information
in this publication is provided “as is” at the date specified on the back cover.
(Updates will not be issued automatically).
This information is not intended to have any legal effect, whether by way of advice,
representation or warranty (express or implied). Hilti accepts no liability whatsoever
(to the
extent permitted by law) if you place any reliance on this publication and you must do
so at your own risk.
Important note:
All sales are subject to Hilti (Malaysia) Sdn. Bhd.
“Terms and Conditions of Sale”.
All goods, merchandise and services ( the Goods ) supplied by Hilti ( Malaysia ) Sdn Bhd
( hereafter referred to as Hilti ) to any person, firm or company placing an order with Hilti
for the purchase of any Goods, the customers are subject to the complete set of our
Terms and Conditions of sale which can be accessed at www.hilti.com.my.
The following products are not eligible for return,
a.) All Chemical products
b.) Products specially purchased / ordered for customer
c.) Products sold under promotion or selloff
Customer is requested to get a Goods Return Form as an acknowledgement that
the products has been collected by Hilti personnel or driver on behalf of Hilti when
returning products.
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Notes
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Notes