AT&T Protect Advantage

Protection and support when it matters most

Free up space with the AT&T Photo Storage app

• Automatically back up your photos and videos without

sacricing quality.

• Your entire photo collection is at your ngertips, and

ready to edit and share.

Download the Photo Storage app through the

Apple store or Google Play

For on the go tech support and access

to your benets at anytime, download

the AT&T ProTech app at

att.com/getprotech.

Unlimited photo storage

Get unlimited storage and backup for all

of your photos and videos with the AT&T

Photo Storage app

*Accidental damage from handling refers to the accidental damage that can occur while handling

the device during normal use, including cracks, drops, and spills.

AT&T ProTech

app: The ProTech app and Photo Storage app require a compatible device with

AT&T wireless service. Technical limits may prevent certain features from working on all devices.

App functionality requires the device to be powered on and connected to the internet. Accuracy,

availability and timeliness are not guaranteed. Free versions of the apps with limited features are

also available. Data charges may apply. ProTech app and Photo Storage app provided by Asurion

Mobile Applications, LLC. Only available for devices running iOS 9.0 and up, or Android 5.0 and up.

For additional details, as well as full terms and conditions, go to att.com/protech.

See Screen Repair disclaimer on page 3.

Subject to eligible wireless phones outside of

manufacturer’s warranty period that power on but fail to hold an adequate charge aer

ProTech diagnostic testing.

Same Day Replacement: Available for select devices in select areas

and is subject to parts and technician availability. Claims must be led and approved by 4pm.

Eligibility is determined at time of claim approval and is contingent on certain criteria.

Video size

limitations may apply.

Go to att.com/myprotectadvantage and log in to your account to get

your code prior to visiting a store for services.

The device must be able to connect to a network

and have access to cloud or data storage. Data Recovery results are limited and not guaranteed.

Protect Advantage apps

Unlimited Eligible Screen and

Malfunction Repairs

As soon as same-day repair for eligible devices in select

areas. Pay only a $29 service fee each time you need it.

Unlimited Battery Replacements

Keep your phone running at its best. If your battery isn’t

working as it should, a ProTech will test it and let you

know if the battery is eligible for replacement.

Same Day Replacement and Setup

Losing or breaking your device shouldn’t ruin your day.

Get your replacement device delivered and set up as

soon as the same day.

ProTech Support

Get help from our team of ProTech experts – so you

can keep talking, streaming, watching or playing.

Unlimited Photo and Video Storage

Never miss a moment with unlimited storage and

secure backup with the AT&T Photo Storage app.

Performance Promise

Keep your device working its best with periodic

checkups and in-person sessions to improve speed,

signal and battery performance.

Streaming Support

Setup and optimize AT&T streaming services for the

best entertainment experience.

In-person Support

Visit an Asurion Tech Repair & Solutions store or

uBreakiFix by Asurion location (with your authentication

code)

to get your phone sanitized and cleaned,

optimize device performance or get help restoring data

from your damaged device to your replacement device.

Protect Advantage for 1

• 2 claims for accidental damage from handling (ADH)*

per consecutive 12 month period

• 3 claims for physical damage (excluding ADH), loss

and the per consecutive 12 month period

• Unlimited screen repairs, battery replacements and

out of warranty malfunction claims

• ProTech support

Protect Advantage for 4

(covers up to 4 eligible devices)

• 6 shared claims for accidental damage from handling

(ADH) per consecutive 12 month period

• 8 shared claims for physical damage (excluding ADH),

loss and the per consecutive 12 month period

• Unlimited screen repairs, battery replacements and

out of warranty malfunction claims

• ProTech support

Have Questions?

Access your Protect Advantage dashboard for a

comprehensive view of your protection benets, claim

status as well as contact a ProTech expert. Visit

att.com/myprotectadvantage

Want to protect 1 device?

More than 1 device to protect?

Key terms and conditions

AT&T Protect Advantage

AT&T Protect

Advantage for 1

for one eligible

device

Monthly Charge

(depending on device model)

$14 Device Tiers 1 & 2*

per mobile number enrolled

$17 Device Tiers 3 & 4*

per mobile number enrolled

Includes AT&T Protect Insurance for 1, Protect

Extended Service Contract for 1, ProTech app,

Photo Storage app and ProTech support for the

enrolled eligible device.

Claim Limits

Insurance Claim Limits:

Maximum of 3 claims within any 12 consecutive

month period with a maximum device value of

$3,500 per occurrence.

Extended Service Contract Claim Limits:

2 claims for accidental damage from handling

within any consecutive 12 month period. Unlimited

repairs or replacements for screen and out of

warranty malfunction claims, including battery

replacements. Maximum device value of $3,500

per occurrence.

AT&T Protect

Advantage for 4

for up to four

eligible devices

Monthly Charge

$45.00* per mobile account enrolled

Includes AT&T Protect Insurance for 4, Protect

Extended Service Contract for 4, ProTech app,

Photo Storage app and ProTech support for up to

four eligible devices.

Claim Limits

Insurance Claim Limits:

Maximum of 8 shared claims within any 12

consecutive month period with a maximum

device value of $3,500 per occurrence.

Extended Service Contract Claim Limits:

6 shared claims for accidental damage from

handling within any consecutive 12 month period.

Unlimited repairs or replacements for screen and

out of warranty malfunction claims, including

battery replacements. Maximum device value of

$3,500 per occurrence.

Additional Information (both plans)

Coverage

Protect Insurance: Loss, the, and physical damage (excluding ADH).

Protect Extended Service Contract: Accidental Damage from Handling

(ADH), including screen claims, and out of warranty malfunctions

(mechanical and electrical failure). For coverage to apply to a connected

device, you must own or lease the device, and have used the device (logged

use of voice or data) on your wireless number aer enrollment. Coverage

applies to the most recently used device on your wireless number.

Enrollment

Enrollment in these programs will continue to renew monthly on your

AT&T wireless bill until cancelled.

Deductibles/

Service Fees

A non-refundable deductible/service fee will be charged for each approved

claim. Deductible/service fee amounts are based on device tiers. For eligible

devices by tier, see the Partial List of Devices Covered by Deductible/Service

Fee Tier on page 3 of this brochure. For the deductible/service fee amount

for your device, go to phoneclaim.com/att or call Asurion at 888.562.8662.

Replacement

Deductibles/

Service Fees

for Connected

Devices

(depending on

device model)

Tier 1 - $25, Tier 2 - $100, Tier 3 - $225, Tier 4 - $275

Replacement

for

Connected

Devices

Claims fullled with a replacement device and approved by

6 p.m. ET will be shipped and, in most cases, delivered the next day.

Deliveries to Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands cannot be

shipped for next-day delivery. Claims may be fullled with new or AT&T

Certied Restored equipment, which is previously opened, and/or used (which

may be refurbished or remanufactured, and may contain original or non-

original replacement parts) of the same model or other models of like kind

and quality. See att.com/certiedrestored for details on these devices.

Colors, features and accessory compatibility are not guaranteed.

Protect Advantage customers with a claim that is led and approved by 4pm

(local time) may be able to receive a replacement device the same day.

Replacement

and Repair

Deductibles/

Service Fees

for Non-

Connected

Devices (applies

to Protect

Advantage

for 4 only)

Repair of Damaged/Malfunctioning Wi-Fi Only Tablets — $89

Replacement of Lost/Stolen Wi-Fi Only Tablets — $199

Protect Advantage for 4 devices that are not connected to the AT&T

network (Wi-Fi tablets) are provided a repair or replacement (at the option

of Asurion, the Plan Administrator). Devices most oen will be repaired

within 3-5 business days from the date Asurion receives the equipment.

Replacement equipment will be new or refurbished, and of like kind and

quality to the claimed device. Colors, features and accessory compatibility

are not guaranteed.

Screen and

Malfunction

Repair

Service Fee

Eligible devices in Tiers 1, 2, 3, 4- $29

Battery

Replacement

Service Fee

Eligible devices in Tiers 1, 2, 3, 4- $0

Bring Your

Own Device

When you activate your own device on the AT&T network, it may be eligible

for enrollment in device protection within 30 days. If the device make/model

is currently or was previously sold by AT&T, the applicable replacement and

screen repair deductible/service fee for that specic make/model tier applies

for all approved claims. For a non-AT&T device make/model, the deductible/

service fee for Device Tier 2 applies. Replacement options will vary. Device

must be in good working condition and may be subject to inspection prior

to enrollment.

Cancellation

Policy

You can cancel your optional coverage at any time by calling 888.562.8662

or going to att.com/myatt, and you will receive a prorated refund of any

unearned monthly premium/charges. We may cancel or change terms by

giving you prior written notice as required by law.

Arbitration

The Terms and Conditions for device protection products contain

binding Arbitration Agreements, which can be obtained by visiting

phoneclaim.com/att.

*The monthly charge for Protect Advantage includes the cost of insurance provided in the program.

For information about your applicable device tiers, see the “Deductible/Service Fee Amounts”

table in this document, or go to phoneclaim.com/ATT or call 888.562.8662.

All applicable taxes and surcharges are extra.

Protect Insurance for 1 - similar insurance only coverage is available in select markets for: $2.25

- Tier 1, $2.35 - Tier 2, $2.50 - Tier 3, and $4.00 - Tier 4. Protect Insurance for 4 - similar insurance

only coverage is available in select markets for: $10.00 - Tiers 1 - 4.

Protect Advantage for 1 and 4 and Protect Advantage for Business for 1 and 4, are a combination

of Protect Insurance for 1 or 4, Protect Extended Service Contract for 1 or 4, and Protect

Extended Service Contract for Business for 1 and 4, and ProTech for 1 or 4. Protect Insurance for

1 and 4, and Protect Insurance for Business for 1 and 4 are underwritten by Continental Casualty

Company, a CNA Company (CNA), Chicago, IL, and administered by Asurion Protection Services,

LLC, (In Iowa, Lic. #1001002300; in California, Asurion Protection Services Insurance Agency, LLC,

CA Lic. #OD63161; and in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed

agent of CNA. Protect Extended Service Contract for 1 and 4 are provided by Asurion Warranty

Protection Services, LLC, or one of its aliates.

What you should know before you enroll

Partial list of covered devices (May 2022)

Deductibles/Service Fees

Device Tier 1

$25

AT&T Cingular Flip IV

Harman Spark 2.0

Kyocera Dura XE Epic

Netgear Nighthawk M6

Samsung Galaxy A12/A13/A51/A51 5G

Device Tier 2

$100

iPhone SE/SE 2020/SE 2022

Apple Watch Series SE/6/7 GPS + Cellular

(Aluminum Case – All Bands)

Samsung A52 5G/A53 5G

Samsung Galaxy Watch 3/Watch 4

Motorola One 5G

Bring Your Own Device (a non-AT&T make/model)

Device Tier 3

$225

Apple iPhone 12 64 GB/12 Mini 64 GB/12 Mini

128 GB/13 Mini 128GB

Apple Watch Series 6/7 GPS + Cellular (Stainless Steel

Case – Sport and Loop Bands)

Apple iPad Mini (2021)

Google Pixel 4/5/6

Samsung Galaxy S20 FE 5G/S20 5G/S21 FE 5G/S21 5G/S22

5G 128GB

Microso Surface Go 2/Surface Duo

Device Tier 4

$275

Apple iPhone 12 128GB/12 256GB/12 Pro/12 Pro Max/13/

13 Pro/13 Pro Max

Apple 12 Mini 256 GB/13 Mini 256Gb/13 Mini 512 GB

Apple iPad Pro 11-inch (2021)/12.9-inch (2021)

Motorola razr 5G (2020)

Samsung Galaxy Z Fold2 5G/Z Fold3 5G

Samsung Galaxy Note 20 5G/Note 20 Ultra 5G

Samsung Galaxy S20+ 5G/S20 Ultra 5G/S21+ 5G/

S21 Ultra 5G/S22 5G 256GB/S22+/S22 Ultra

Samsung Galaxy Z Flip 5G/Z Flip3 5G

Samsung Galaxy Tab S8+

Google Pixel 4XL/6 Pro

Partial list of devices eligible for screen repair:

- Apple® iPhone® 8/8 Plus

- Apple® iPhone® X/Xr/Xs/Xs Max

- Apple iPhone 11/Pro/Pro Max

- Apple iPhone 12/Mini/Pro/Pro Max

- Apple iPhone 13/Mini/Pro/Pro Max

- LG G6/V30/V35 ThinQ/V40 ThinQ

- Google Pixel 4/4XL/4A 5G/5/6/6 Pro

- Samsung Galaxy S®7/S8/S9/S10

- Samsung Galaxy S®8+/S9+/S10+/ S10 5G/S10E

- Samsung Galaxy Note 8/9/10/10+/10+ 5G

- Samsung Galaxy S20/S20 FE/S20+/S20 Ultra

- Samsung Galaxy S21/S21 FE/S21+/S21 Ultra

- Samsung Galaxy S22/S22+/S22 Ultra

Devices may be moved to a dierent device tier during your enrollment. Device tier changes will be updated online

and available at phoneclaim.com/att.

Unlimited Screen and

Malfunction Repairs

• As soon as same day repair service for eligible devices

is available in select areas for a $29 service fee each

time you need it.

• Repair options include visiting an authorized repair

location, having a technician come to you, or in some

areas, you can mail in your device for repair.

• Screen repairs are backed by a 1-year limited

warranty.

Fast Replacement

As soon as next day device replacement for loss, the,

damage and out of warranty malfunctions. You may also

be able to get your replacement device delivered and set

up as soon as the same day.

Replacement Deductibles/

Service Fees

For complete deductible/service fee information

and to see the amount for your device, go to

phoneclaim.com/att.

Battery replacement for

Protect Advantage plans

• You have unlimited post-warranty battery

replacements for your eligible phone.

• If your battery isn’t working as it should, take

advantage of this benet by calling 888.562.8662

or visit phoneclaim.com/att.

• A ProTech will test your battery and let you know if

it’s eligible for replacement.

• They’ll also provide you with performance-boosting

tips and tricks.

See Replacement for Connected Devices section in key terms and conditions on page 2. Also see Same Day

Replacement disclaimer on page 1.

Unlimited Screen and Malfunction Repairs: Limited to eligible devices in select areas. Newly launched

device models may not be eligible for screen repair. Visit phoneclaim.com/att or call calling 888.562.8662

to check current eligibility. Same day repair option depends upon claim approval time, part and technician

availability. Repairs are performed by an Asurion-certied technician and come with a 12 month limited

warranty. Repairs may use new or refurbished parts; may contain original or non-original manufacturer

parts; and may void the manufacturer warranty. Some colors of eligible devices are not available. Eligible

devices and available areas are both subject to change at any time.

All repair options may not be available in all locations; repair options are presented at the time of claim

approval; subject to technician and parts availability. In most cases, mail-in-repairs are ready within ve

business days of receipt. Visit phoneclaim.com/att to check eligibility and the repair option(s) available

in your area.

Subject to eligible wireless phones outside of manufacturer’s warranty period that power on but fail to

hold an adequate charge aer ProTech diagnostic testing. Available for select devices in select areas.

If you don’t see your device in the partial replacement or

repair list, or to see the deductible/service fee for a

specic device, go to phoneclaim.com/att.

Protect Advantage for 4

How it works

• One primary eligible device must be connected to a monthly AT&T post-paid wireless plan (connected device).

• The second, third, and fourth eligible devices can be connected to a monthly AT&T post-paid plan (including smartphones, and

connected tablets or laptops on the same account). They may also be Wi-Fi only tablets that are not connected to a monthly rate plan.

• Your primary connected device is automatically registered at the time of enrollment but your second, third, and fourth devices can be

registered later when you le a claim.

• You cannot have more than 4 eligible devices registered at any time.

• 30-day waiting period aer enrollment for non-connected devices is required before coverage applies.

• Once a claim is approved your mobile number (connected device) or device (non-connected device) is registered and will remain

registered as one of your four covered mobile number/devices for a period of 12 months.

• Aer 12 months (from the date of the approved claim), your covered mobile number (connected) or device (non-connected)

registration can be changed.

• Each approved claim restarts the 12 month registration period for that mobile number/device.

• Although unlimited, each approved screen repair, battery and out-of-warranty malfunction replacement requires the repaired device

to be registered (registration can be changed 12 months from the date of the approved claim).

What you should know before you enroll

Covered devices

Phone – Includes the device and battery, and if part of the

loss, battery charger and SIM.

Wireless Home Phone – Includes the device plus power

cord, back up battery, phone cable and SIM.

Tablet – Includes tablet plus battery, charger and SIM (for

non-Wi-Fi only).

Connected Laptop – includes laptop, standard battery, and

battery charger.

Watch – Includes device, battery, charger and SIM. (Only

watches with their own wireless number and SIM can be

covered.)

If you bring your own device

When you activate your own device on the AT&T network, it

may be eligible for device protection.

• You have 30 days to enroll from the date you activated

AT&T wireless service.

• The device must be in good working condition.

• If your device make/model is or has been sold by AT&T, the

applicable deductible/service fee applies. For a non-AT&T

device make/model, the deductible/service fee in Device

Tier 2 applies.

Replacement options may vary. Not all devices are eligible for

enrollment in the program.

Enrollment period

You must enroll within 30 days of new activation or device

upgrade except during one of AT&T’s open enrollment

periods. You can switch your already-enrolled number to a

dierent plan at any time, if eligible. To enroll, ask your sales rep

for more information or go to att.com/protectadvantage.

Agreement to terms and conditions

You agree to the Terms and Conditions, including the

Coverage Certicate and Service Contract, when you enroll.

Your sales representative can print them at your request or

you can review them at phoneclaim.com/att.

Complete Terms and Conditions, including the Coverage

Certicate and Service Contract, will also be sent to you once

your mobile number is enrolled in the program.

Electronic Communications

If you have or in the future provide your email or other electronic

address to AT&T we may communicate Protect Advantage program

information and legal notices with you through electronic means

(except New York). If an email or other electronic address is not

provided, the information will be mailed.

Coverage is optional

Insurance and service contract coverage is optional and you are not

required to enroll in these programs in order to purchase services or

equipment. Program enrollment and device repair/replacement

authorization shall be at the sole discretion of: Continental Casualty

Company, a CNA member company; Asurion, the plan administrator;

or any other authorized representative of CNA in accordance with

the terms of the Coverage Certicate and applicable law.

Non-return fee

If your device is damaged or if your lost device is later found, you can

avoid non-return fees of up to $850 (the fee is based on the cost of

the claim to the insurance company) by simply returning the device

as directed by us in the return envelope that we provide to you.

Insurance exclusions and limitations

AT&T Protect Advantage for 1: This insurance coverage does

contain limitations and exclusions. Loss due to indirect or

consequential loss, intentional acts, dishonest acts, fraudulent acts,

criminal acts, abuse, technological obsolescence or depreciation,

cosmetic damage, accidental damage from handling, unauthorized

repair or replacement, pollutants, failure to follow the

manufacturer’s instructions, manufacturer recall, mechanical or

electrical failure, malware, nuclear reaction or radiation, war,

governmental action, damage to data, nonstandard external media,

and nonstandard soware, and failure to reasonably protect the

device from any further loss are excluded. All exclusions and

limitations can be found in the full terms and conditions.

AT&T Protect Advantage for 4: This insurance coverage contains

the same limitations and exclusions as those listed above for AT&T

Protect Advantage for 1. Additionally, loss caused by power surge

and losses for Non-Connected Covered Property that occur within

thirty (30) days from the submission of your request for enrollment

are excluded. All exclusions and limitations can be found in the full

terms and conditions.

PRO PD 0622 07534 Eab

Unless otherwise licensed, AT&T associates are not qualied or authorized to evaluate the adequacy of your existing insurance coverage. Questions

regarding this program should be directed to CNA’s licensed agent, Asurion Protection Services, LLC. The Coverage Certicate may provide a

duplication of coverage already provided by a consumer’s personal auto insurance policy, homeowner’s insurance policy, renter’s insurance policy,

personal liability insurance policy, or other source of coverage. This insurance is primary over any other insurance you may have. Asurion and CNA strive

to satisfy every customer and ask that you allow us the opportunity to resolve any question, concern or complaint you may have by calling us at

888.562.8662. The Coverage Certicate is the entire agreement between the insurer and you. Please refer to the Coverage Certicate for complete

terms and conditions of the coverage provided.

For questions, contact: Mail: Asurion Protection Services, LLC Iowa License #1001002300, Asurion Protection Services Insurance Agency, LLC Customer

Care, P.O. Box 411605, Kansas City, MO 64141-1605, CA License #OD63161 Phone: 888.562.8662

For residents of California, Illinois, Indiana and Maryland:

Consumer hotline for the California Department of Insurance is 800.927.HELP (4357), for the State of Indiana Department of Insurance is

800.622.4461, and for the Maryland Insurance Administration is 800.492.6116. The Illinois Department of Insurance can be contacted by mail at

320 W. Washington St., Springeld, IL 62767, by phone at 1.877.527.9431 or online at mc.insurance.illinois.gov/messagecenter.nsf (online form) or

insurance.illinois.gov/Complaints/PropertyCasualtyComplaintForm.pdf

(printable format).

FRAUD: Any person who knowingly and with intent to injure, defraud, or deceive any insurer les a statement of claim on an application containing any

false, incomplete, or misleading information is guilty of insurance fraud. In Florida, such conduct is a felony of the third degree.

BINDING ARBITRATION: THE SERVICE CONTRACT AND COVERAGE CERTIFICATE EACH CONTAIN A BINDING ARBITRATION PROVISION THAT

REQUIRES THE SUBMISSION OF ALL DISPUTES (EXCEPT WHERE EXPRESS STATE EXEMPTIONS ARE PROVIDED) TO FINAL AND BINDING

ARBITRATION IN ACCORDANCE WITH THE PROVISIONS SET FORTH IN THE SERVICE CONTRACT AND IN SECTION VII (F) OF THE COVERAGE

CERTIFICATE.

In the unlikely event we cannot informally resolve any disputes, you will be required to: 1) RESOLVE ANY DISPUTES THROUGH BINDING AND

INDIVIDUAL ARBITRATIONS OR SMALL-CLAIMS COURT ACTIONS INSTEAD OF THROUGH THE COURTS OF GENERAL JURISDICTION; AND 2)

WAIVE YOUR RIGHTS TO A JURY TRIAL AND TO PARTICIPATE IN CLASS ACTIONS OR CLASS ARBITRATIONS. (EXPRESS STATE EXEMPTIONS

MAY APPLY; PLEASE SEE YOUR PROGRAM TERMS AND CONDITIONS).

For WA residents only, we may change the insurance terms and conditions with at least 30 days’ notice and we may only cancel for the following

reasons and notice: (i) 15 days for fraud or material misrepresentation in obtaining coverage or the presentation of a claim; (ii) 10 days for nonpayment;

(iii) immediately for no longer having active service with AT&T or exhausting your aggregate claim limit; or (iv) 30 days based on a determination by

AT&T or the Agent that the program should no longer be oered. We will not increase the premium or deductible or restrict coverage more than once

in any 6 month period but will provide to each WA policyholder a 30 day advance written notice of any premium or deductible increase.

3 ways to le a claim

Go to phoneclaim.com/att

Use the AT&T ProTech app

Call 888.562.8662

Claims reps available Monday through Friday, from

8 a.m. to 10 p.m. ET; Weekends, from 9 a.m. to 9 p.m. ET.

Be sure you remember:

• File the claim as soon as possible within 60 days of the incident.

• If your device was lost or stolen, contact AT&T to temporarily

suspend service and prevent unauthorized use.

• If you receive a replacement device, your original device must be

returned using the prepaid shipping label provided with your

replacement device. Non-return fees of up to $850 will be added

to your wireless bill for failure to return your original device.

Important disclosures